Refund policy

Refund Policy

 

Because our products are food items, we do not accept returns or exchanges for reasons of preference or change of mind.

 

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@chungdduk.com with your order number and photos of the package and product. We will review the issue and, if approved, offer a replacement or refund.

 

Non-Returnable Items

All food products are non-returnable. Sale items and gift cards are also non-refundable.

 

Refunds

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.

 

European Union Customers

Due to the perishable nature of our food products, EU consumer withdrawal rights may not apply. Where required by law, we will comply with applicable regulations.

 

Contact

For any questions regarding refunds or damaged orders, please contact us at hello@chungdduk.com.